Frequently asked questions
How can I contact your customer service team?
You can contact us:
- call us on 320 1596663 or WhatsApp us
- email us at castrofruttasas@gmail.com
How do I place an order?
To place an order in our online shop, simply find the product you’d like to buy and add it to your cart.
To view your order, edit it, or remove an item, click the Cart icon.
To complete your purchase, click Buy now.
After entering your details and choosing the delivery and payment methods, you can review your order and complete your purchase by clicking the Confirm button.
How can I get free shipping:
WHEN YOU PLACE AN ORDER worth at least €50 in products.
All the Boxes listed on the “OFFERS” page can help you reach the €50 order total required for free shipping.
Can I order a Box with free shipping along with other products?
OF COURSE!
All offers called:
- BOX
They can be ordered together in any combination, as well as with other loose products.
How can I cancel my order?
Once an order has been placed, it cannot be canceled or changed.
You can return the item within 14 days and receive a refund. For more information, please see our returns policy.
Why was my credit card declined?
If your transaction was unsuccessful, please check that:
Make sure your card has not reached its monthly spending limit and that it has enough credit to cover the amount;
Your card is enabled for online purchases;
Make sure the details you entered are correct;
There may be a problem with your card network;
Your payment method is not supported by our systems.
How long will it take for my order to be shipped?
Our orders are shipped within approximately 24–48 hours of receipt.
We ship throughout Italy Monday to Thursday to ensure our products stay fresh and avoid delays at courier depots.
Can I have my order shipped to a different address?
We can deliver to any address you choose; simply enter the delivery address in the shipping address section.
Where can I find my tracking number?
Once your order has been processed, you’ll receive the tracking number via WhatsApp at the number you provided, or alternatively by email.
How can I change an item?
We will cover the cost of a replacement if the product is faulty or defective.
Returns are at the customer’s expense if they change their mind.
How do Gift Cards work?
If you want to make a lasting impression and give a gift they’ll truly enjoy, simply choose an amount and send our gift card to anyone you like by email, or alternatively in a gift package with your personal message.
The recipient can choose and order their preferred products.
